CHCPA Code of Ethics

Health Care professionals are defined by a standard of conduct in commitment, confidentiality, and relationships. Committed to performance improvement and maintaining integrity, the members of CHCPA recognize personal accountability and moral obligation to all customers served—patients, employees, employers, organizations and the public.

CHCPA promotes the dignity of the profession and are committed to practicing with integrity, decency and accountability, respecting all regulations and laws and declining to participate in or conceal any unethical, false, fraudulent or deceptive activity. CHCPA’s primary commitment is to the health, safety and well-being of patients. Members of CHCPA must take proper steps which are consistent with organization policy regarding any instances of incompetent, unethical, illegal, or impaired practice.

CHCPA members should always

uphold the level of competency as outlined in the Standards of Practice for Health Care Professionals

practice the profession with honesty, integrity, and accountability

seek the trust and confidence of all customers

promote the right of privacy for all individuals and protect the maintenance of confidential information to the fullest extent permitted by law

support cultural change that encourages the reporting of events that may result in actual or potential harm to patients or others

use expertise to inform employers or clients of possible positive and negative outcomes of management decisions in an effort to facilitateinformed decision making

assist the professional development and advancement of colleagues

use the CHCPA designation only after passing the examination, adhere to standards established by the CHCPA, and continuing to maintain those standards through the recertification process

maintain membership in professional organizations as a means of promoting quality and professional growth and avoid the use of such membership for

Standards of Practice

maintain active personal and professional development programs in the field of health care professional and exhibits a broad range of knowledge

create and support an environment that fosters teamwork, emphasizes quality, recognize the customer, and promote learning

maintain a commitment to the improvement of the professional through participation in, and active support of, the local, state, and national professional organizations

address concerns and take formal actions to resolve or report the unethical or questionable practices to the appropriate channels

Strategic Quality Planning

establish quality as the guiding principle when exploring organizational efforts to control health care costs.

provide leadership and consultative services to departments and services within the organization in achieving regulatory, accreditation, and organizational compliance in quality and in performance management and improvement activities

seek management involvement in the development of a planning approach that supports health care quality and patient safety

Customer Satisfaction

support customer satisfaction as a primary goal for the organization's quality activities

standardize the approach for determining customer expectations

serve as a customer advocate in resolution of concerns and initiation of performance improvement activities.


pursue certification through a formal program that enhances professional competencies and recognizes leadership in health care

establish specific quality-related goals for management to measure the organization's processes and outcomes

demonstrate management skills in the administration of programs that focus on improved outcomes of patient care or health care delivery systems.

Information and Analysis

possess skill in health information fundamentals, including application of basic statistical processes, data analysis and reporting, and computer use

hold excellent written and verbal communication skills, applicable in both individual and organizational development

uphold access to medical information by appropriate health providers, researchers, and public health agencies, balanced with appropriate

Operational and Quality Results

support programs to recognize achievements related to health care quality

exhibit a commitment to the Code of Ethics for Health Care Professionals

ensure staff involvement in all health care quality team efforts

mentor others in the principles of health care quality.

Human Resource Management and Development

ensure that personnel have the appropriate and necessary skills and tools to evaluate problems and achieve improvements

undertake proactive quality efforts

seek to identify root causes of problems rather than focus on individual members or events.

Procedure Quality Management

ensure that customer expectations guide the development and continuous improvement of processes, products, and services

integrate training, recognition, team approach, and customer satisfaction to create a standard approach to the continuous improvement of organizational process.

act as an agent of change and is effective in the change process, including the identification of opportunities to improve, the resolution of problems, and the evaluation of the effectiveness of change


CHCPA is the leading professional association representing physicians, medical practitioners, nurses, health care technical professionals and rehabilitation providers. The mission of CHCPA is to promote excellence in health care and rehabilitation by providing support,information and advocacy to its members.

Contact Us

By mail and in person :
Certified Health Care Professional Association
100 North Barranca Street,
Suite 702,West Covina,
California 91791

By email:
Student's Enrollment/Registration


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